Cummins Sales and Service

Mason Pruner 11 months ago

We were traveling through NY from Florida in our Entegra motorhome - we had an issue with the DEF provisioning pump which was recently replaced, but the coach was showing the check engine light and throwing fault codes. We went to this shop where they were good enough to look at the coach the same day but after doing several hours of diagnostics said they could not find anything but charged us $700. they cleared the codes and sent us on our way. within 100 miles we were getting the same fault codes. We did make it home to Florida and took it to the cummins shop in Riviera Beach where they were able to determine that it was the DEF input tube - however i was charged again for the same diagnostics which i was told by Cummins that i would not be charged again.

Greg K Edited 10 months ago

The ISC 8.3 in my motorhome was throwing a code as we traveled from Arizona to the East Coast. My blue fire app indicated it was some sort of EGR issue. We stopped at a freightliner dealer in Alabama and they replaced the sensor And clean the EGR valve. Pretty much working from a trial and error standpoint. About 100 miles or so down the road I started getting that code again. My concern was that it was related to the DEF system and I was worried we might wind up in “limp mode”. We were working against a hard deadline and none of the Cummins shops along our route could take us right in, so I took the chance and continued heading north to our destination in Albany, New York, where we would be parking the bus for the summer and heading to Europe When we arrived in Albany we finally had some downtime and I was able to make an appointment with Cummins. I figured going straight to the engine manufacturer would be the best route rather than going through Freightliner. Rich, the service advisor was great. First he got me an appointment, then explained what they would do. They would remove the parts needed to do a thorough analysis and determine exactly what was causing the issue rat

John C 2 years ago

The Albany Cummins shop provides outstanding service. We brought our RV there to have the generator looked at since it was intermittently not starting. When we arrived we talked with Kelly and Rey about what we were experiencing and they were completely interested in hearing as much detail as possible. They then explained in easily understood terms what the likely problem was and how they would go about diagnosing it. They kept us well informed throughout confirming the problems they found, when they expected parts to arrive, and when they expected repairs to be completed. The generator now starts easier and runs more smoothly than it ever has. We are very pleased with their service and communication.

Cheryl Allard 2 years ago

We had an issue with our generator not working while traveling in our Motorhome from Florida to Albany. We called and talked to Kelly who said to bring it in for a Quick Look when we get to town. We did this morning and she and a team of two great tecs met us. They looked at the generator told yes what they thought and we were back on the road. They had the best customer service of all the Cummins places we’ve been to. Thanks for helping those of us living in our RV when on the road. Kudos to the whole team.

TREVOR SUE 5 years ago

Let me share my experience I had with this Cummings dealer in Albany, NY. I came to this Cummings shop to get an overhead adjustment done on my t680. Since I got the truck in the shop I ask the them if they can fix an air leak that I had on the air lines coming in to the shifter, the lines is sitting on top of the transmission, 4 lines that have quick connections. All 4 of the quick connections were leaking. I had check them air lines before thats how I knew they were leaking. They said they can. I went to pick up my truck when they had finish and I start the truck up it was still losing air, I ask Peter if they had fix the air leak and he said yes, so I ask why is there no air in the air tanks then. They call the mechanic to the truck and the mechanic told me he fix the air lines, he replaced all the quick connections. Now... why would you LIE and said you fix the air leak when you did not!!!! AND CHARGE ME FOR SOMETHING THEY DID NOT FIX!! it's hard to find a honest mechanic shop these days now!!! I did the favor and open up the panel on the floor where the shifter is sitting and this is what I found...I have attached some videos. they did not change of fix anything!!! I sprayed